The field worker menu includes an option to access the field worker's calendar to manage their working time and non-working time. This makes it easier for you, as a dispatcher, to track and customize a field worker's availability.

1. In the Pega Field Service Dispatcher portal, from the menu options of a field worker whose calendar you want to view or update, click MenuCalendar.

2. Optional:

   On the Working time tab, in the Working time section, modify the working hours and days that define the working shifts.

   Note: You can also define inter-day shifts that start on one day and end on the next day, for example, if a shift starts on Thursday at 10:00 PM and ends on Friday at 6:00 AM.
3. Optional:

   Click Add time to enter additional working hours and days.

   For example: If the working duration for Tuesday is seven hours and the working duration for the remaining days is eight hours, use step 2 to define working time for the remaining days, and step 3 for Tuesday.
4. Optional:

   In the Additional dates section, click Add time to enter additional working hours and days for a specific date.

   For example: If a field worker typically works from 9AM to 5PM on Tuesday and you, as a dispatcher, want the field worker to work an extra hour on Tuesday, June 11th. Then you must enter working time of 9-6 on that date.

5. Click Submit.

6. Optional:

   On the Non-working time tab, enter the holidays and time off.

7. Click Submit.