The Pega Field Service application provides the Dispatcher portal, which is a dedicated workbench for dispatchers to manage schedules. The Dispatcher portal displays field workers, their work orders, and routes. As a dispatcher, you manage the schedules of the field workers who are assigned in your service territories. With certain types of schedules called Trips, you can use the Dispatcher portal to create a schedule based on the most optimal travel route before dispatching the work to the field workers. You log in as a dispatcher in the Pega Field Service application to access this portal and perform the following tasks. If you need to create a dispatcher account, contact your field service administrator. Your administrator can create an account as described in Creating a dispatcher.

• Creating a work order in the Pega Field Service Dispatcher portal
• Managing field workers in the Pega Field Service Dispatcher portal
• Creating a milestone in the Pega Field Service Dispatcher portal
• Planning a field worker's trip in the trip management view
• Optimizing a route in the Pega Field Service Dispatcher portal
• Viewing work orders in different date ranges in the Pega Field Service Dispatcher portal
• Filtering the work order view on the Pega Field Service Dispatcher portal timeline
• Modifying a field worker's calendar in the Pega Field Service Dispatcher portal
• Updating the sub-location details of a work order in the Pega Field Service Dispatcher portal
• Updating the customer contact details of a work order in the Pega Field Service Dispatcher portal