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Reporting a delay

Updated on October 6, 2020

As a field worker, you can report a delay if, for example, you do not expect to complete the assignment on time. In such a scenario, your reported delay is sent to the dispatcher, who can modify your schedule and inform any impacted customers about the delay.

Before you begin: You can perform this task only if you started the work on this work order.
  1. In the Pega Field Service mobile app, on the My Worklist page, open a dispatched work order by performing one of the following actions:

    • On the My Schedule tab, tap a work order.
    • On the Map tab, tap a work order pin and then tap the work order details.
  2. Tap Start travel.

    Result: The work order status changes to En-route.
  3. After you arrive at the destination, tap End travel.

    Result: The work order status changes to Arrived.
  4. Tap Begin work.

    Result: The work order status changes to In progress.
  5. On the Work order page, tap Menu.

  6. Tap Report a delay.

  7. Enter the amount of additional time needed.

  8. In the Reason list, select a reason for reporting a delay.

    Note: If you select Others, enter a comment in the Comments field.
    For example: Delayed due to traffic.
  9. Tap Submit.

Result: The work order status changes to Exception-Delay.

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