As a field worker, you can report a delay if, for example, you do not expect to complete the assignment on time. In such a scenario, your reported delay is sent to the dispatcher, who can modify your schedule and inform any impacted customers about the delay.
In the Pega Field Service mobile app, on the My Worklist page, open a dispatched work order by performing one of the following actions:
- On the My Schedule tab, tap a work order.
- On the Map tab, tap a work order pin and then tap the work order details.
Tap Start travel.
Result: The work order status changes to En-route.
After you arrive at the destination, tap End travel.
Result: The work order status changes to Arrived.
Tap Begin work.
Result: The work order status changes to In progress.
On the Work order page, tap Menu.
Tap Report a delay.
Enter the amount of additional time needed.
In the Reason list, select a reason for reporting a delay.
Note: If you select Others, enter a comment in the Comments field. For example: Delayed due to traffic.