As a dispatcher, you can reschedule a scheduled work order if, for example, the customer is not present at the job location at the scheduled time. In such a scenario, the field worker notifies you to reschedule the work order to a different time or date.

1. In the Pega Field Service Dispatcher portal, to open the work order that you want to modify, perform either of the following actions:

   • Click a work order on the timeline.
   • Click a work order pin on the map.

2. On the work order page, click Actions.

3. Click Schedule.

4. Define a date range.

   The field worker and service territory remain the same, but you can change it if required. For more information, see Reassigning a work order in the Pega Field Service Dispatcher portal.

5. Click Search.

6. Select the desired slot.

7. Click Schedule.