As a field worker, you can submit a request to reschedule a work order if, for example, the customer is not present at the job location at the scheduled time. In such a scenario, your request is sent to the dispatcher, to reschedule the work order to a different time or date.

1. In the Pega Field Service mobile app, on the My Worklist page, open a dispatched work order by performing one of the following actions:

   • On the My Schedule tab, tap a work order.
   • On the Map tab, tap a work order pin and then tap the work order details.

2. On the Work order page, tap Actions.

3. Tap Reschedule for me.

4. In the Reason field, select a reason for rescheduling the work order.

5. Tap Submit.