As a dispatcher, you can unassign a scheduled work order if, for example, the field worker notifies you about an unplanned leave. In such a scenario, you unassign this work order from the current field worker in order to assign it to another field worker at a later time.

1. In the Pega Field Service Dispatcher portal, to open the work order that you want to modify, perform either of the following actions:

   • Click a work order on the timeline.
   • Click a work order pin on the map.

2. On the work order page, click Actions.

3. Click Unassign.