As a dispatcher, you can update the existing sub-location details at any time, irrespective of the status of the work order. A sub-location defines the exact location for work to be performed at the customer location. For example, if the configured product is placed in the basement of the customer location, then “basement” is the sub-location.
In the Pega Field Service Dispatcher portal, to open the work order that you want to modify, perform either of the following actions:
- Click a work order on the timeline.
- Click a work order pin on the map.
To update the existing sub-location details, on the work order review harness, click the Edit icon next to the Sub-location field.
Add a new sub-location if it does not exist in the displayed list. Perform the following steps to add a new sub-location:
Click Add new next to Sub-location.
In the Create new sub-location window, complete the displayed fields.