In the Pega Field Service application, you can define the scheduling granularity from the Field Service Admin portal to help reduce the amount of unutilized time within a schedule. You can also set up scheduling granularity to set the job start time for a field worker.
To enable and configure scheduling start times, complete the following steps.
- Log in to the Field Service Admin portal by entering your credentials.
- On the navigation pane, click Configuration and then click the Settings tab.
- To enable the scheduling granularity capability, select the Enable scheduling granularity check box.
- To configure the scheduling start times, select the time interval from the drop-down list that is next to the check box. The job start times can be in 00, 15, or 30-minute intervals.