In the Field Service Admin portal of Pega Field Service, you can configure the service territories, work groups, and calendar settings for your organization, create field workers and work order types, and configure general settings that include enabling coverage zones, enabling or disabling real-time updates, updating the Google API key, and scheduling granularity.

The general configuration settings that can be performed from the Field Service Admin portal are described in the following tasks.

• Enabling real-time updates to the Dispatcher portal
• Disabling real-time updates to the Dispatcher portal
• Enabling and configuring scheduling granularity
• Updating the Google API Key from the Dispatcher portal