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Duplicate scoring rules

Updated on January 18, 2022

The application supports the search for, scoring, linking, and resolution of potential duplicate cases. The results are based on criteria that you define in duplicate search and scoring rules. You can define different search criteria at the case level for different case types.

Duplicate searching combines parameters and instructions from three sources that may be defined at the case type or general class level:

  • AppSetDuplicateClasses – An activity that defines the data against which the search to extract duplicate candidates is performed.
  • AppSearchDuplicates – A flow with an embedded activity that defines the initial search (in Java Steps) and extraction threshold criteria.
  • DuplicateScore – An instance of Rule-PegaAcct-Search-Score that defines the scoring parameters and the confidence threshold.

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