Grievance - UC 10: Review and resolve grievance
Pega Foundation for Healthcare
- Retrieve the case from the Research workbasket.
- Reviewers review the following information:
- Category
- Reason
- Description (Comments entered for a Complaint reason while creating the complaint)
- Incident date
- Contact name
- Contact phone and other details
- The reviewer may edit comments based on research.
- Select disposition.
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