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Defining operator attributes

Updated on September 18, 2020

An operator's access group affects what the operator can do in the application. In addition to the access group, three fields in the operator record influence how the application handles assignment of work to the user:

  • Work group
  • Skills
  • Calendar

Note: In many implementations, it is more efficient for the application to set values on the operator record during the authentication process than it is to have an administrator manually maintain these records. These rules must be configured as part of the authentication mechanism for your site. For more information, see Authentication Services.

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Pega Foundation for Healthcare 8.5

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