Designing for screen performance
You want your application to respond immediately as your end users interact with customers. As you design your user interface, determine:
- Which business service level agreements exist. For example, the customer details must be available in one second or less while a representative is on the phone with the customer.
- How long it takes backend systems to gather the data needed to display customer details.
- Which fields the representatives absolutely need for the task that they need to perform.
- If any network configuration could cause latency, for example, if there are representatives logged in through a corporate VPN or in a remote location.
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