The AGM Implementation Planning Workbook helps you capture decisions as you define your requirements. You can download the AGM Implementation Planning Workbook from the Pega Foundation for Healthcare product page.

Follow these steps to define requirements:

1. Define the case type modifications and attributes
2. Define the data model
3. Define complaint reasons
4. Map the application data
5. Define integration
6. Define the security model and organization structure
7. Customize the user experience
8. Define reporting requirements

• Step 1: Defining the case type modifications and attributes
• step 2: Defining the data model
• Step 3: Define complaint reasons
• Step 4: Mapping the application data
• Step 5: Defining integration
• Step 6: Configuring SLAs
• Step 7: Correspondence templates
• Step 8: Defining the security model and organization structure
• Step 9: Customizing the User Experience
• Step 10: Defining reporting requirements

• Delivery stage