AGM includes 4 case types:
- Organization Determination (OD)
Appeal, Grievance and OD are child cases of the parent complaint case. With every request you create a new complaint case. Depending on the reasons for the complaint selected during the request intake process, the system creates one or more appeal and/or grievance sub- cases.
If an existing case type is close to meeting your business requirements, you can modify it and use it.