Updating existing case types
AGM includes 4 case types:
- Organization Determination (OD)
Appeal, Grievance and OD are child cases of the parent complaint case. With every request you create a new complaint case. Depending on the reasons for the complaint selected during the request intake process, the system creates one or more appeal and/or grievance sub- cases.
If an existing case type is close to meeting your business requirements, you can modify it and use it.
Complaint case type
Appeal case type
Grievance case type
Organization determination case type
Previous topic Step 1: Defining the case type modifications and attributes Next topic step 2: Defining the data model