Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Accessing the MCA work object for a customer

Updated on May 17, 2021
  1. Open the Case Manager portal and click the Customer management tab.
  2. Enter song in the Last Name field and then click Search.
  3. Click either the Last Name or First Name link.

The MCA work object opens. If no MCA work object exists for the customer, it is created on the fly when you click either of the links. This could happen if you integrate with an external system for customer data and do not create customers through the solution for the first time.

The PegaIns-Data-Party-CheckForCAID activity checks whether the MCA work object already exists. If it does not, the activity creates a new MCA work object and links it to the OwnerId.

You can perform several actions from the Actions menu of the MCA work object related to managing the customer’s account such as updating the customer profile and adding attachments.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us