Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

MCA technical configuration

Updated on May 17, 2021

The following activities create a new contact and MCA work object for that contact, respectively:

  • SaveNewContactInfo in the PegaIns-Work class
  • CreateManageCustomerAccount in the PegaIns- class

The MCA work object is saved in the IIF_WORK database table and is linked to the customer using OwnerId.

For a business customer, the PegaIns-Work SaveNewBUInformation activity is used before creating a MCA work object.

You can create a new business customer from the Customer search screen. To create a new business customer, click Create new. The Create New Customer screen opens so that you can enter the business customer details.

  • Previous topic Accessing the MCA work object for a customer
  • Next topic Search contact business unit technical configuration

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us