MCA technical configuration
The following activities create a new contact and MCA work object for that contact, respectively:
- SaveNewContactInfo in the PegaIns-Work class
- CreateManageCustomerAccount in the PegaIns- class
The MCA work object is saved in the IIF_WORK database table and is linked to the customer using OwnerId.
For a business customer, the PegaIns-Work SaveNewBUInformation activity is used before creating a MCA work object.
You can create a new business customer from the Customer search screen. To create a new business customer, click Create new. The Create New Customer screen opens so that you can enter the business customer details.
Previous topic Accessing the MCA work object for a customer Next topic Search contact business unit technical configuration