Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Adding a new case type

Updated on May 4, 2021

Create a new case type that meets your business requirements.

  1. In the explorer panel, click Cases.
  2. Click Add a case type.
  3. Provide a name and description for the case.
  4. Click Next.
  5. Define the stages for the case type. For more information, see Creating a top-level case type.
  6. Click Finish.
You will configure the steps for each stage later.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us