Defining the operator work group
The work group setting on the operator record affects how the application delivers work to the operator.
- Review the Operator record.
- Determine the rules for assigning a work group to an operator or the role that multiple operators hold.
- Click Configure> Org & Security > Organization >Operators.
- Click the Operator ID.
- On the Work tab, review the work group information for the operator record.
- Determine your policy for assigning a work group to an operator or the role that multiple operators hold.
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