Use reports for real-time insights into case inventories and aging so that you can respond with the agility that is needed to comply with your internal and external service level agreements as well as compliance mandates.
Based on your login and portal, your application provides numerous pre-configured reports to monitor case and work inventory as well as monitor workforce productivity and quality. These standard reports are driven by the case and work object life-cycle infrastructure as well as the work and assignment-level service level rules for goals and deadlines used in managing the life cycle of a case.
For more information, see the Pega Fulfillment Control Center for Communications Product Overview on the Pega Fulfillment Control Center for Communications product page.
Previous topic Customizing reports Next topic Extending the application