A project team that implements a Pega application uses this implementation guide to enable and extend application features to meet client business requirements. Complete the product installation before starting the implementation procedures. For information about installing your application, see the product installation guides on the Pega Foundation for Communications product page.

This implementation guide presents tasks in the sequence in which they are commonly performed; however, the sequence varies based on business priorities. Follow the procedures in this guide to complete the tasks for the first minimum lovable product (MLP) release. Also, use this guide during iterative releases as you configure and extend more features on top of the MLP release.

The application includes a case type backlog that supports the procedures in this implementation guide. The case type backlog is an inventory of the application-provided case types that establishes the project scope by defining the changes and additions that are required for the first MLP release and later releases. For more information, see Capture microjourneys™ in the case type backlog and Journey Centric Delivery.