Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Updating case types

Updated on April 23, 2021

If an existing case type is close to meeting your business requirements, you can modify it and use it.

  1. In the navigation pane of Dev Studio, click Case types.

  2. Click the case type that you want to modify.

  3. Update the settings for the case type.

  4. Update the processes that are associated with the case type.

  5. Optional:

    Add processes to the case type.

  6. Repeat these steps for any other case types, as necessary.

Result: For more information, see Designing a case.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us