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Adding a new case type

Updated on January 18, 2022

If you require a case type that is not similar to an existing case type, create a new one that meets your business requirements. If you want to add additional request types to your change renew , create them as types.

For a list of the case types, see the Pega Fulfillment Control Center for Communications.

  1. In the navigation pane of Dev Studio, click Case types.
  2. Click Add a case type.
  3. Enter the Name for the new case type.
  4. Click Advanced Settings.
  5. Select the PegaComm-FW-PCFW-Work class as the Derives from (Directed) class.
  6. Select the Derives from (Pattern) class.
  7. Select the appropriate Ruleset and Ruleset version.
  8. Click Submit.
  9. Define the case life cycle.
    For more information, see Case life cycle elements.
  10. Click Finish.

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