Configuring an email listener
You can configure an email listener to route incoming email messages to an email service rule.
- Run the Email Wizard. See Configuring email accounts with the Email Wizard.
- Enter the initial email listener configuration information in the corresponding fields,
and then click Next.
- What would you like to do? – Receive an email and create/manage a work object
- What is the class of your work type? – UPlus-OPs-FCC-Work-CustomerOrder
- What is your starting flow name? – pyStartCase
- What is your organization? – UPlus
- What Ruleset? – UPlusFCC
- What RuleSet Version? – 01-01-01
- Enter the email listener information in the corresponding fields, and then click
Next.
- Email Account Name – UPlus-OPs-FCC-Work
- Email Listener Name – myEmailListener
- Folder Name – INBOX
- ServicePackage – EmailDefault
- ServiceClass – UPlus-OPs-FCC-Work-CustomerOrder
- Requestor User ID – FCCUser
- Enter the service package information in the corresponding fields, and then click
Next.
- Service access group – UPlusFCC:Administrators
- Enter the email account information in the corresponding fields, and then click Next.
- Review the inbound email configuration details. If all of the information is correct, click Next to finish this process.
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