A work party represents a person, business, or organization that is involved in a case. It receives correspondence, such as email, and can be an active or passive participant based on its role. Pega Fulfillment Control Center for Communications comes with default work parties, but you might need to configure them for site-specific requirements.
- In the Case types explorer, click the name of the case of which you want to modify the work parties.
- Click the Settings tab and select Parties.
- Click the work party name to open the settings for the work party.
- Make your modifications and click OK.
For more information, see Defining case participants.