Use reports for real-time insights into case inventories and aging so that you
can respond with the agility that is needed to comply with your internal and external
service level agreements as well as compliance mandates.
Based on your login and portal, your application provides numerous pre-configured reports
to monitor case and work inventory as well as monitor workforce productivity and
quality. These standard reports are driven by the case and work object life-cycle
infrastructure as well as the work and assignment-level service level rules for goals
and deadlines used in managing the life cycle of a case.
For more information, see the Pega Fulfillment Control Center for Communications
Product Overview on the Pega Fulfillment Control Center for Communications product page.