Updating existing case types
If an existing case type is close to meeting your business requirements, you can modify it and use it.
- In the navigation pane of Dev Studio, click Case types.
- Click the case type that you want to modify.
- Update the settings for the case type.
- Update the processes that are associated with the case type.
- Optional: Add processes to the case type.
- Repeat these steps for any other case types, as necessary.
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