Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Adding case types

Updated on January 18, 2021

If you require a case type that is not similar to an existing case type, create a new one that meets your business requirements. If you want to add additional request types to your change request, create them as new case types.

For a list of the case types, see the Product Overview Guide on the Pega Government Platform product page.

  1. In the navigation pane of Dev Studio, click Case types.

  2. Click Add a case type.

  3. Enter the Name for the new case type.

  4. Click Advanced Settings.

  5. Select the PegaComm-FW-PCFW-Work class as the Derives from (Directed) class.

  6. Select the Derives from (Pattern) class.

  7. Select the appropriate Ruleset and Ruleset version.

  8. Click Submit.

  9. Define the case life cycle.

    For more information, see Define the case life cycle.

  10. Click Finish.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us