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Configuring work queue names

Updated on January 18, 2021

You can change the names of the work queues to which cases are routed to match your company standards. For example, [email protected]implementation, where implementation stands for the name of your implementation layer.

  1. In Dev Studio, search for and open the following decision tables:

    • RouteToProcurementOfficerWB
    • RouteToMarketAnalysisWB
  2. On the Table tab of each decision table, modify the work queue names in the Return column.

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