Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Custom audit and Timeline

Updated on January 18, 2021

You can use the Custom audit control to add custom audit messages for when a case is processing.

By default, audit messages are written to the case with phrasing such as "Item created" that is not case-specific. To update this audit message, you can use the Audit note on the connectors and utilities to update the pyMemo field.

You can also use Custom audit to filter the default audit when it displays the audit trail so that all of the actions related to any case can be tracked in a more meaningful way.

In addition, the Timeline control map tracks the activities of the case and displays the activities in a timeline view.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us