To configure an email listener in an implementation layer for the acceptance of investigation through email, complete the following steps.

1. Create an email account.

   1. Click RecordsIntegration-Resources, and then click Email Account.

   2. Save as the PegaPS-Work-ICM-Investigation-Initiate email account to the implementation class of the investigation, for example, PegaPS-ICMImpl-Work-ICM-Investigation-Initiate.

   3. Update the email address as necessary in the sender section and the receiver section.

2. Save as the ICMInvestigationListener operator and change the access group to the administrator access group of the implementation application.

3. Configure an email listener.

   1. Click RecordsIntegration-Resources, and then click Email Listener.

   2. Save as the InvestigationAcceptEmailListener listener, for example, InvestigationAcceptEmailImpl.

   3. In the email account section of the listener, update it to the email account that was created in step 1, for example, PegaPS-ICMImpl-Work-ICM-Investigation-Initiate.

   4. Save as the service package (InvestigationEmailDefault) and change the access group to the administrator access group of the implementation application.

   5. Update the service package in the Listener properties section of the email listener.

   6. Update the service class to the Request access class of the implementation application, for example, PegaPS-ICMImpl-Work-ICM-Investigation-Initiate.