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Configuring work queue names

Updated on May 6, 2021

You can change the names of the work queues to which cases are routed to match your company standards. For example, Review@implementation, where implementation stands for the name of your implementation layer.

  1. In Dev Studio, search for and open the following decision tables:

    • RouteToProcurementOfficerWB
    • RouteToMarketAnalysisWB
  2. On the Table tab of each decision table, modify the work queue names in the Return column.

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