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Investigative case management

Updated on January 18, 2022

The Investigative Case Management (ICM) application has been built on Cosmos theme with the following enhancements:

  • Event case has been converted to different stages and steps
  • Investigation case has been converted to different stages and steps
  • In the Event case type, feature of identifying the potential duplicate/related events has been introduced
  • In Event case type, for Child welfare event type, new field to capture child details has been introduced and it creates a new subject from event review and associates to the investigation case

As part of this release, activity plan and custom access in the request access feature is not supported in Cosmos and will be taken as part of next release

Enhanced view of ICM Application

Event Case view

Conduct Investigation

The Investigation case type provides end-to-end investigative case management abilities that enable agencies to increase the efficiency of the investigation’s management and resolution process. The Investigation Case Management case type can be initiated as a standalone case type and also extends the Event case type. This event case type specializes in initiating an investigation case allows field investigators to accept ownership of the case and conduct the investigation.

A field investigator can then conduct the investigation with many tools such as subjects, Interview, evidence, Activity Plan, Assessment to name a few. By using a quick-create utility designed for speedy data capture, field investigators can establish and update cases. The drag-and-drop abilities of Pega Government Platforms enable the association of entities and situations for better analysis and visualization.

The Investigation case type also allows the field investigator to generate a report at the end of the investigation. This allows the investigator to capture the data captured using different tools used to conduct investigation.

At the completion investigation case by captures details using different tools, the field investigator can complete the stage to review the checklist and change the status of the case accordingly.

Investigation Case view

ICM Report of Investigation

The case report component enables you to generate a report of a case which contains the data that is captured using various other components that are available in the system. This helps you analyze the information from a single place.

You can generate a Report of Investigation in both PDF and Microsoft Word formats. You can display the data such as, subject, evidence, and assessments from various sections in a tabular format. The ROI component is flexible, allowing you to choose to include data such as, evidence, subjects, interviews, and assessments from various sections to be a part of the end report.

A report of investigation in PDF
A report of investigation in Word

Operator Case Involvement (Touch) Reporting

This feature enables the operators to create reports and expose them to supervisors. Each operator can view the touch point reports and view their course of work over the period of time. These reports are only restricted to the work done in the Investigation case type.

These reports allow you to monitor in real-time the efficiency and success. You can view how often an operator has worked on an investigation case type and how long it takes to complete the tasks on an average, for example, over the last year.

A supervisor can generate the following reports:

  • A touch point report for the supervisors to view their work.
  • A supervisor report for touch points of team for investigation to view the work done by the team members on the investigation case type.

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