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Roles, portals, and dashboards in Pega Government Platform

Updated on January 18, 2022

Pega Government Platform supports key roles associated with your day-to-day use of the application. The table below describes the key access roles provided with the Pega Government Platform.

Role nameDescription
PGP UserPega Government Platform users can view urgent work, add new entities to the system, manage the entity information, and view reports from the PGP Case worker dashboard via the Pega manager portal.
PGP ManagerThe manager views urgent work, and reviews and approves workbasket items from the PGP manager dashboard which serves as a generic portal for any apps built on top of PGP. The manager also has an ability to configure assessments.
Intake specialistThe intake specialist creates events based on reported information and views reports about events intake. They use the templates of the PGP Case worker dashboard and Pega manager portal with reports specific to intake.
ICM agent

The ICM agent works on the investigation cases as the investigator or investigator analyst and uses the templates of the PGP Case worker dashboard and Pega manager portal with reports specific to investigations.

ICM supervisor

The ICM supervisor reviews events and assigns work to the ICM agents and uses the templates of the PGP Manager dashboard and Pega manager portal with reports specific to investigation case summaries. Supervisor also has an ability to configure assessments.

Procurement Officer

The procurement officer creates the procurement plan, enters advertising details, and answers vendor questions about the procurement. They use the templates of the PGP case worker dashboard and Pega manager portal with reports specific to procurements cases.

Procurement SpecialistThe procurement specialist enters specifications and evaluation criteria for the procurement and reviews the procurement. They use the templates of the PGP Manager dashboard and Pega manager portal with reports specific to procurements cases.
Procurement SupervisorThe procurement supervisor reviews the procurement plan details and approves/rejects them. They use the templates of the PGP Manager dashboard and Pega manager portal with reports specific to procurements cases.
Market AnalystThe market analyst enters market analysis details about the procurement using the templates of the PGP Case worker dashboard and Pega manager portal.
Procurement ManagerThe procurement manager awards the procurement and oversees the work of the entire team using the templates of the PGP Manager dashboard and Pega manager portal.
VendorThe vendor submits bids against a procurement. Vendors use the self-service portal.
Complaints User

The complaints user can file a complaint from their self-service portal as a constituent.

Complaints ManagerThe complaints manager reviews filed complaints and takes further action as well as coordinates work for his or her team. They will use the templates of the PGP Manager dashboard and Pega manager portal.
PGP End User

The PGP end user can view and manage personal details like experience, education, associations, training, address. They can also initiate events from the self-service portal.

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