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Configuring case processes

Updated on June 30, 2021

To apply and present KYC types in one of your processes, you must include the following two steps (flows) in your case type: ApplyKYCTypes and CollectKYCData.

You can include them both as two independent steps in one of the stages of the process, or you can wrap them under a single step that orchestrates the invocation to the two flows.


This flow implements an automated process by which the system determines which KYC Types are applicable to the current case. The KYC Types that are applicable are copied into the case, and initialized according to the configuration of the KYC Type (for example, initialization of data transforms or due diligence profiles) and with any previous copies that might exist for that given type and that given customer in the Policy Profile. This process requires no human intervention.


This flow implements an assignment where users can complete the KYC Types that are deemed applicable during the initialization process executed in the previous step of the process. The assignment presents to the user all applicable KYC Types, and ensures that they are completed before processing continues in the process. After completion, the KYC Types are stored in the customer Policy Profile for future use.

These two flows can be added to as many stages and case types as required, in accordance with the client’s business requirements.

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