The SPU engine uses two queue processors to perform the policy update of cases in the background. These queue processors are named SPU Master and SPU Core. The SPU Master fetches those cases that need to be updated from the database and queues them in the SPU Core for processing. The SPU Core accesses and updates each outdated inflight case.

The queue processors come by default configured to run with multiple concurrent threads – a configuration that you may need to adjust to your needs.

• SPU Core: 5 concurrent threads
• SPU Master: 1 concurrent thread

This is the number of concurrent threads that the system processes per node in the cluster. One thread translates into one case being processed. A configuration of 3 threads in, for example, a cluster of 4 nodes configured for background processing, provides an overall throughput of 12 simultaneous cases. You may need to adjust this number based on your volumes and the size and performance of your system.

The queue processors are also configured to manage error scenarios. This is the configuration that comes with KYC by default:

Max Attempts: 3

In some situations, the system can find errors while processing a case. For example, an external system may be down or there is an unexpected situation that prevents the process from finishing. Retying for 3 times is usually enough to resolve those situations. After the max number of retries is reached, the case goes to the broken-process status and an administrator needs to take action.

Initial delay (in minutes): 5

This is the time that the system waits between a first failed execution attempt and a second attempt.

Delay factor: 2

This is a correction factor applied to the initial delay between subsequent retries. For example, if the initial delay was 1 and the delay factor is 2, the system waits 1 minute between the first attempt and the second, 2 minutes between second and third, 4 minutes between the third and fourth attempts and so on.

You can modify these settings in the implementation to yield a higher or lower throughput as desired. To change the settings do the following steps.

1. In the navigation pane of Dev Studio, click Records.
2. Expand the SysAdmin category, and then click Queue Processor.
3. Select the queue processor to be modified (SPU Core or SPU Master).
4. Save the queue processor rule into one of your rulesets.
5. Make the appropriate changes in the new rule.
6. Save the rule and, if required, check it in.

• Surgical policy updates