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Configuring language translation

Updated on April 16, 2021

Articles can be manually translated from the Knowledge Content - Translations workbasket or exported in CSV file format and sent out to a translation vendor. Translated articles can then be imported back into the application for final editing and publication.

Pega Knowledge Implementation Guide Pega Knowledge Implementation Guide Pega Knowledge Implementation Guide Pega Knowledge Implementation Guide
This section contains the following topics:

  • Selecting additional languages for translation
  • Configring the auto-translation API with Google Translate
  • Enabling auto translation in Pega Knowledge

Selecting additional languages for translation

When authors create an article, they can select additional languages for translation. When they select additional languages, Pega Knowledge creates draft articles that are cloned from the main version and flagged with the selected language for translation.

  1. Log in to the Pega Knowledge portal.
  2. In the Pega Knowledge portal, click Configurations > Languages.
  3. Select the language name from the list and click Add.

Configuring the auto-translation API with Google Translate

Use the Pega Knowledge auto-translation API to translate the articles using Google Translate and return them to the Pega Knowledge application for final editing and publishing. After configuring the auto-translation API, authors can select the desired translation languages. When the article is published, the articles marked for translation are automatically sent through the auto-translation API, translated, and then returned to the application. The author can view and edit the translated articles from the Knowledge Content – Translations workbasket. The translated articles must be approved and published in the same manner as other articles. You can auto-translate articles from the Knowledge Content - Translations workbasket, and send them out to the Google Translate and then import back the translated articles back into the application for final editing and publication.

Before you begin: Before configuring the Pega Knowledge application with Google Translate , you must obtain the Google Translate license separately. For information, see Google Translate help.
  1. In the header of Dev Studio, search for and open the TranslationAPIsettings data transform.
  2. In the .EndpointURL row, in the Source field, enter the translation service endpoint URL.
  3. In the .Key row, in the Source field, enter the authentication key.
  4. Click Save as to save the data transform in your application ruleset.
What to do next: Enable the auto-translation in the Pega Knowledge portal.

Enabling auto translation in Pega Knowledge

After configuring the auto translation API with Google Translate, enable auto-translation in the Pega Knowledge portal. When you enable auto translation, authors and publishers can send articles to the Google Translate and receives the translated articles.

  1. Log in to the Pega Knowledge portal.
  2. In the left navigation panel, expand ConfigurationsLanguages.
  3. Select the Enable auto translation check box.
    Authors and Publishers can now send the articles for translation. For more information, see Multi-language management in the Pega Knowledge User Guide.

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