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Configuring the search suggestions feature

Updated on September 14, 2021
Pega Knowledge Implementation Guide

As an administrator, you can configure the search suggestions feature for users who search for articles that are published in the Pega Customer Service Interaction portal and Pega Knowledge Help and Community sites.

The search suggestions feature provides an immediate and dynamic article search option for users, that suggests relevant articles as the users type in the search bar. The suggested results display article titles, and clicking on any of the titles populates the search bar with that title.

Note: Search results with a manually entered search string should have a higher relevancy ranking, unless overridden by the Boost search results configuration. For more information, see Configuring the boost search feature.
  1. Log in to the Pega Knowledge portal.
  2. In the left navigation pane, expand Configurations > search.
  3. To enable the type ahead search capability for articles, in the Article tab, select the Enable search suggestions for articles check box.
  4. To enable the boost search capability for Community posts, click the Community posts tab, and then select the Enable search suggestions for community posts check box.
  • Previous topic Configuring the boost search feature
  • Next topic Enabling web crawlers to index Pega Knowledge help sites

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