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Integrating the Pega Knowledge rulesets

Updated on September 14, 2021

To integrate the Pega Knowledge application with your existing Pega application, you must add specific Pega Knowledge rulesets in your application. After integrating the Pega Knowledge rulesets with your application, you can use the Pega Knowledge features in your application.

Pega Knowledge Implementation Guide
The lead system architect (LSA) or project architect can provide guidance on the features that are included in each ruleset. Add these rulesets at the bottom of the ruleset stack so that you do not overwrite implementation rulesets in your application.
Note: For Pega Customer Service applications, the Pega Knowledge rulesets have already been added. You can skip the following steps.
  1. Click Application MenuDefinition.
  2. To add the Pega Knowledge rulesets, in the Application rulesets section, click Add ruleset, and then add the following rulesets in the defined sequence:
    • PegaKM
    • PegaKMDiagnostics
    • PegaKMInt
    • PegaKMToggles
    • KMReports
  3. Click Save.
Result: You can now use the Pega Knowledge features in your application.

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