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Configuring the boost search feature

Updated on January 19, 2022
Pega Knowledge Implementation Guide

As an administrator, you can boost or elevate search results by assigning a related boost score for the article title, article abstract, article body, and article tags. You can set the priority for search results of articles and community posts that are displayed on your self-service help sites and community sites. Similarly, you can elevate the priority community posts based on the post title, post body, and post tags. Boost search scores are available from 1 to 5 where 5 is the highest priority and 1 as a lowest boost priority.

  1. Log in to the Pega Knowledge portal.
  2. In the left navigation panel, expand Configurationssearch..
  3. To enable the boost search capability for articles, in the Article tab, select the Enable boost search for articles check box.
    1. Select any one of the article attribute such as article title, article abstract, article body, and article tags from the Article attributes list.
    2. To apply the boost score for the selected article attribute, set the boost score from the Boost score list and click Add. For example: To prioritize the importance of article titles in the related search results, configure the article title with a boost score of 5. Any articles found with the search string within article titles will be displayed at the top of the knowledge search results.
  4. To enable the boost search capability for community posts, click Community posts tab, and then select the Enable boost search for community posts check box.
    1. Select any one of the community post attribute such as post title, post body, and post tags from the Post attributes list.
    2. To apply the boost score for the selected post attribute, set the boost score from the Boost score list and click Add. For example: To prioritize the importance of post titles in the related search results, configure the post title with a boost score of 5. Any community post found with the search string within post titles will be displayed at the top of the knowledge search results.

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