1. In the header of Dev Studio, click ConfigureUser InterfaceSkins, interfaces, & templates.
2. On the Skins tab, double-click the KMHelpPortalSkin and KMEndUser71 in the PegaAppCA ruleset.

   The Component styles tab opens.

   Note: KMHelpPortalSkin is used to update help site and community site skin. KMEndUser71 is used to update Knowledge Portal skin.
3. Determine which components require customization and update.
   For more information on customizing the application skin and styles, see Component style formats.

• The round-trip time from the server to the client must be 1 second or less.
• The screen-to-screen time must be less than .5/second.

To design for these types of requirements, consider the following items.

1. Which business service level agreements exist. For example, the customer details must be available in one second or less while a representative is on the phone with the customer.
2. How long it takes backend systems to gather the data it needs to display customer details.
3. Which fields does the representative absolutely need for the task that they need to perform.
4. Whether any network configuration could cause latency, for example, representatives logged in through the corporate VPN or in a remote location.