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Pega Knowledge Implementation Guide

Updated on January 19, 2022

Pega Knowledge is a centralized solution that provides quick, accurate, and consistent answers to customer and customer service representative (CSR) questions. The application provides the tools and configuration capabilities to create rich, multimedia content that can be contextually suggested or searched when and where users need it. Pega Knowledge also provides the tools to quickly create, configure, and deploy knowledge self-service sites and community sites that enable your customers to collaborate and discuss solutions to common questions and issues.

Pega Knowledge Implementation Guide

Pega Knowledge is designed to be used out-of-the-box and does not require further extensions or customization to begin creating or importing content. If your business requires modifications to the application, this document provides implementation guidance.

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