Primary data entities
Pega Knowledge provides common data objects that support the knowledge data model. The application was designed to be used out of the box and it is not expected that customers will need to modify or extend the data model. However, extension of the data model is supported, when it is necessary to support additional article attributes that are required if importing legacy content into Pega Knowledge for which the article attributes need to be maintained.
The following table shows the key objects used in the Pega Knowledge. You can use the Data Explorer in the Pega Express to review all Pega Knowledge Data Types and Data Pages.
| Name | Description | System of record (SOR) |
| Featured content | Featured content can be articles, web links, or file attachments that are made available to users who are visiting the help sites and/or community sites. The Admin for the site can add the featured content through the knowledge portal. | Pega |
| Skills | A community user (operator) can be associated with skills. Each operator can be associated with more than one skill. | Pega |
| Taxonomy | A taxonomy allows you to classify or group similar content to better organize your knowledge base and support a more efficient search and display of content. Pega Knowledge supports a multi-level taxonomy category structure that offers flexibility in designing a classification configuration. | Pega |
| Templates | Content templates provide preformatted styles used to create knowledge articles. Every template has a source which can be created by using RTE in creation stage. The source is then converted into JSON while displaying it to authors in content creation screen. | Pega |
For more details on the Pega Knowledge entities and the related data model, see the Pega Knowledge Logical Data Relationship Model on the Pega Documentation home page.
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