Pega Knowledge includes REST APIs (Integration-Services) that a web application can
use to retrieve Knowledge content and related information for both articles and community
discussions and posts.
Pega Knowledge Product Overview
Product Overview
Knowledge articles
| API | Description |
| Get article by ID | Returns the article whose ID is passed as a parameter |
| List articles by category | Returns list of all published articles belonging to
categories passed as parameter |
| Download article attachments | Downloads any file attachments specified on related
articles |
| Rate article | Allows a user to rate an article |
| Article intake | The KMCreateArticle API supports intake of a new article from
an external application. Supports import of file attachments
(5mb or less). The API also supports the standard file
attachment types (.docx, .xlsx, .pptx, and .pdf) and image
attachment types (.jpg, .gif, .png, and .svg) that Pega platform
supports. Configuration in the authoring portal supports rate
limiting to mitigate Denial of Service attacks and specifying
restricted file types. A stub/extension is also provided if an
organization wants to call a virus scan service with the API
request. |
Community posts
| API | Description |
| Get community post by ID | Retrieves community discussion threads by using their post
ID |
| Get community posts by category | Retrieves community posts by category |
| Get user community post | Retrieves community discussions posted by a user |
| Download article attachments | Downloads discussion attachments (same REST API as above)
|
Search
| API | Description |
| Get articles and posts | Returns a list of articles and posts relevant to the search
string |
