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Changing content status

Updated on April 27, 2021

The KMPublisher and KMSysAdmin roles can use the new bulk processing option in the content view to change article statuses in-bulk. This automates the processing of changing the article statuses, rather than manually changing the individual article statuses through the standard authoring and approval flow. After selecting the desired articles, authors can change the status of those articles to Resolved-Published, Pending-Approval, or Pending-Publish.

  1. In the left navigation pane of the Knowledge portal, click Knowledge > Content.
  2. In the All content tab, search for the content based on your criteria.
  3. Select the content check box for which you want to change the content status and then click Bulk processing.
  4. In the Change status window, select the required status from the Status menu. For example, if you want to change the current content status Pending-Publish to Resolved-Publish, select Resolved-Publish.

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