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About the Knowledge portal

Updated on December 21, 2021

From the Knowledge portal, you can create, approve, publish, edit, and archive content. The portal also provides the tools necessary to effectively manage the full life cycle of content, ensuring that your knowledge content remains fresh, relevant, and useful to your end users and customers. You can customize the dashboard to achieve a personalized view by selecting the widgets related to Pega Knowledge. Custom charts or other views can also be created and defined as widgets for additional personalization for your knowledge team.

Pega Knowledge User Guide

Knowledge portal provides a guided authoring, approval, and publishing flow to manage the progression of content through a staged, approval process.

With the Taxonomy editor, you can define a single or multiple category levels for the classification and grouping of content. This helps knowledge authors manage how similar articles are grouped within the application, providing more efficient searches and the suggestion of contextual content. As an administrator or a publisher, you can create and edit the taxonomy and content security settings.

You can define content visibility restrictions using the taxonomy editor by defining Pega access roles for specific taxonomy category levels.

Content can also be exposed to non-Pega web applications by embedding the Pega Knowledge Help site embed code (also known as Javascript snippet) in your existing self-service portals or other web applications. Pega Knowledge also provides a set of REST APIs that support integration with your existing web sites to search and display taxonomy categories and related articles, and to receive article ratings from your customers.

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Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

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