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Access groups

Updated on December 21, 2021

When Pega Knowledge is installed, it contains pre-configured access groups. Each access group is assigned a different level of privilege that controls the editing, approval, and publishing capabilities within the content authoring stages (Creation/Draft, Approval, and Publication).

Pega Knowledge User Guide

Pega Knowledge is designed to accommodate quality assurance requirements of knowledge management organizations, where multiple levels of content approvals may be required during the content creation process. The use of privileged access groups supports the stage-based content creation process provided by the application, allowing separation of the authoring, approval, and publication roles.

Some organizations may not require this degree of role separation for content creation and the overall life cycle management, for example, handling content improvements and archiving. For those organizations, Pega Knowledge supports a straight-through processing option for creating, approving, and publishing content by using the KMPublisher or KMSysAdmin access groups. This allows creating and publishing content, without requiring separate approval or publication from other access groups.

The following table lists the pre-configured access groups and privileges that are provided when you install Pega Knowledge:

Access groupCapabilities
  • Configured with primary authoring role
  • Creates draft content, and submits to the Approval stage
  • Configured with Primary authoring role
  • Creates and approves content for the Publication stage
  • Configured with Primary authoring role
  • Creates, approves, and publishes content
  • Configured with complete access to the application along with Dev Studio
  • Configured for external users to access help sites and community site in read only mode.
  • Community moderation tool access and related privileges
  • Configured for external users to access community sites where they can add and edit comments and posts. This access role can be assigned to the registered community members.

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