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Community moderation

Updated on December 21, 2021

With community moderation, you can continuously monitor the community site to ensure that it is active, healthy, and safe forum for customers and business partners. As a moderator, you can browse the community sites and see the posts that require proactive action, rather than waiting for a member to report an issue.

Pega Knowledge User Guide

Moderation dashboard

In addition to moderation capabilities available directly on the community site, the KMModerator user is also provided moderation tools directly in the Knowledge portal, accessed from the Moderation link under the Community navigation panel option.

Log in to the Knowledge portal as a moderator to view the Moderation dashboard. The Moderator dashboard provides a view of the following community-related charts:

  • Community activity report by day, week, month, or year, such as new posts, and answered or unanswered posts.
  • Best answers accepted and rejected chart gives an insight on number of best answers that are converted to published content and the number of best answers that are rejected.

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