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Pega Knowledge User Guide

Updated on December 21, 2021

Pega Knowledge is a centralized solution that helps provide quick, accurate, and consistent answers to customer questions. Using knowledge articles and community discussions, customers and CSRs can find answers to questions, which your company can manage centrally. You no longer have to rely on institutional knowledge that can leave whenever an employee does or be stuck delivering inconsistent answers depending on channel, time, or location.

Pega Knowledge User Guide

Pega Knowledge solves these problems and provides you with all of the following features:

Deliver answers quickly
Provide answers to customers quickly, whether a customer is searching for answers on their own or a customer service representative (CSR) is helping a customer find an answer through a knowledge repository or a customer community.
Improve answer consistency & quality
Ensure that answers provided to customers are accurate and consistent regardless of channel.
Increase customer engagement
Give your customers a chance to add recommendations and become advocates for your company.
Centralize Information
Reduce time spent handling multiple edits and searching for answers with combined information in a centralized location.
Help customers diagnose product or service issues
Create visually-engaging troubleshooting flows to guide customers and CSR's through diagnostic steps to resolve issues.
Set up the solution quickly
Use Pega Knowledge out of the box to get your knowledge and community solutions to market quickly.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

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