As an Approver or a Publisher, you can reject content that is not appropriate or content that require changes. The content status automatically changes to Pending-DraftRejected, and the content stage is set to Creation/Draft. You can reject the content and assign it to the original author or route it to the Knowledge Content - Drafts workbasket for another author to work on.
- In the Pega Knowledge portal, click Workbaskets.
- From the Pick a workbasket list, select Knowledge Content – Publish. All articles with a content status of Pending-publish are shown.
- Select the content you want to edit. You can validate the content and edit if necessary. You can reject the content and assign it to the original author or route it to the Knowledge Content - Drafts workbasket for another author to pick up.
- To reject the content, from the Actions menu, click Reject.
You can add rejection notes, which explain what needs to be corrected in the content. When an author opens the rejected content to edit, the Rejection note displays at the top of the screen for easy reference.
Authors can also withdraw content while in edit mode. Click Actions > Withdraw Content to withdraw content that is no longer required.
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